Comments on: The big cost of small usability problems http://completeusability.com/the-big-cost-of-small-usability-problems/ The big picture of usability and user experience Tue, 06 Jul 2010 16:25:37 -0700 http://wordpress.org/?v=2.9.2 hourly 1 By: Mike B. Fisher http://completeusability.com/the-big-cost-of-small-usability-problems/comment-page-1/#comment-871 Mike B. Fisher Thu, 24 Sep 2009 02:36:01 +0000 http://completeusability.com/?p=1650#comment-871 No problem Bryan. Sales pitches are allowed so long as they're on topic (and yours obviously is). No problem Bryan. Sales pitches are allowed so long as they’re on topic (and yours obviously is).

]]> By: Christie http://completeusability.com/the-big-cost-of-small-usability-problems/comment-page-1/#comment-872 Christie Sat, 19 Sep 2009 01:14:35 +0000 http://completeusability.com/?p=1650#comment-872 I always try to remember that the UI *is* the product to many, many users. (My mom still thinks the monitor and computer are the same thing.) Important to put your best face forward. I always try to remember that the UI *is* the product to many, many users. (My mom still thinks the monitor and computer are the same thing.) Important to put your best face forward.

]]> By: Bryan Gudmundson http://completeusability.com/the-big-cost-of-small-usability-problems/comment-page-1/#comment-770 Bryan Gudmundson Wed, 16 Sep 2009 17:41:19 +0000 http://completeusability.com/?p=1650#comment-770 Great article! I apologize for the sales pitch, but the concerns expressed are exactly those addressed by our SmartAgent® chat technology... so I can't resist but to say: 1. Flighty customers- we offer chat that launches on exit to find out why they were leaving and offer an incentive (such as free shipping) to bring them back. 2. Online user experience. By reviewing your customer chat transcripts, you can easily see what parts of the site customers don't like or aren't understanding. 3. Our SmartAgent® will answer customers' questions before they call into a call center, engage abandoning customers, and offer incentives and add value to increase client retention. Large businesses should check out our 100% CPA model at www.upsellit.com. Small Businesses should take a look at our subscription program at www.moxiechat.com THANKS!!! Great article! I apologize for the sales pitch, but the concerns expressed are exactly those addressed by our SmartAgent® chat technology… so I can’t resist but to say:

1. Flighty customers- we offer chat that launches on exit to find out why they were leaving and offer an incentive (such as free shipping) to bring them back.

2. Online user experience. By reviewing your customer chat transcripts, you can easily see what parts of the site customers don’t like or aren’t understanding.

3. Our SmartAgent® will answer customers’ questions before they call into a call center, engage abandoning customers, and offer incentives and add value to increase client retention.

Large businesses should check out our 100% CPA model at http://www.upsellit.com.

Small Businesses should take a look at our subscription program at http://www.moxiechat.com

THANKS!!!

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